Our Operations team are responsible for all operational procedures and client administration for all product types including the production of final travel documents and tickets. Liaising with ground handlers, airlines and Tour Managers to ensure all holidays apects are booked coorectly enabling a smooth tour operation. Our operations departments will also liaise closely with clients up until final departure to ensure a high level of personal service.

After spending many years at home bringing up my children and enjoying the 'usual' family holidays I decided I wanted to discover the more 'unusual' destinations the world has to offer. I joined Bales over 6 years ago and in that time have travelled extensively including escorting group tours to Nepal and Tibet, Peru and Brazil. I have also enjoyed seeing tigers in India and the timeless pyramids of Egypt. My heart truly belongs to South America and have returned to Guyana, Argentina and Chile.

I had my first experience of Bales at a young age as my family have always been keen travellers and enthusiasts of the company. To expand my knowledge of the travel industry I studied Geography and Tourism at university, before gaining several years work experience at Virgin. I then applied to Bales as I liked the idea of working for a family orientated, more personal company. I have now worked here for nearly five years as a Tailor Made specialist in the operations department.

After working at The Observer for 12 years in various departments and as a PA, I decided to work nearer home and was fortunate enough to be employed by Bales as a secretary in 1990. Moving into the Marketing Department in 1994 as an assistant gave me experience of different aspects of travel. In 2002, I joined Operations and have travelled to India, Egypt, Lithuania, Marrakech and Jordan. I have visited Canada independently several times

Having worked in various customer focused industries, including a Chinese computer parts company in California and a German Beer company I joined Bales Worldwide in July 2004. My previous travel experiences had been limited to throughout France and countless occasions visiting relatives all over Spain where I also studied the local language. Since working for Bales I have had the privilege of visiting places further afield in Latin America, Africa and Asia, recently including lesser discovered destinations such as Macau, Guyana and Dominica. I have recently been training to be a Bales Worldwide Tour Manager and am currently taking a course in Brazilian Portuguese.

My love affair with travel started as a student. Taking advantage of our extended summer holidays, I travelled around America and Europe. In 2002 I joined Bales on a placement year from university, aiding both my business degree and travel knowledge. After graduating in 2004 I instantly rejoined Bales and I’ve now travelled around areas of Asia, South America and Africa. I’m currently excited about my forthcoming journey around India, a country which I have wanted to explore for years.