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Welcome to the June edition of Mandy’s online diary, your insight into what is going on in the world of Bales! |
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Mandy Nickerson (nee Bales) |
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Web Log - June Number 1
Visited |
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Web Log - June Number 2
Attended an Indian tourist office seminar which was an evening event, allowing me plenty of time in the office for once to catch up with colleagues, emails and paperwork! These seminars are helpful events in any case, and are always well attended, so not only a good networking opportunity but also a chance to hear updates on new areas, activities, developments, and tourism initiatives. |
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Web Log - June Number 3
Met with Michael Kerr, Deputy Travel Editor of the Daily Telegraph for lunch. It’s important to stay in touch with key journalists, and be up to speed with what they are writing and what they’ve got coming up. It’s a demanding process however, firstly because it’s so hard to find time for a meeting that is convenient for both of us, and then of course it’s important to go armed with not only a recent history of what’s been covered but also latest trends, and anything new or different from our programmes. |
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Web Log - June Number 4
Spent the majority of the day agreeing the format and pricing for the first of our 2007/8 brochures. We are changing the format next year, moving from our famous ‘one stop’ brochure to a series of destination led brochures, which will consist of a) the Bales Collection, covering mostly only escorted holidays – plus USA and Canada b) Latin America, c) China and Far East, d) India and the subcontinent, e) Egypt and the Middle East and finally f) Africa. These meetings are very time consuming but are a great way to stay abreast of what our competitors are doing, which helps ensure we always represent value and that we are competitive and are offering the correct products to our loyal customers. |
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Web Log - June Number 5
We had a company update for all of our 51 employees today – it’s as important to treat our staff as well as we would our travelling customers. We have these meetings on a quarterly basis, covering where we are as a company, and what this means to our staff and for the future. Not only is it ‘a given’ that we listen to you, the customer, via feedback (customer surveys or welcome home calls) but also that we listen to our staff feedback in keeping with company goals to provide the ultimate in customer care.
Web Log - June Number 6Panic stations today! I leave for To be continued………..
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