How was your holiday?
We are proud of our holidays. Please give your feedback on www.aito.com/q so others can see how satisfied our customers are. AITO independently monitors its members and their standards.
AITO members are independent companies, most of them owner-managed, specialising in particular destinations or types of holiday; this means that they are uniquely placed to provide personalised advice based on first hand experience. Every AITO member is passionate about its chosen destinations or activities and keen to share that enthusiasm with discerning holidaymakers.
The common aim of all AITO members is to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service, enshrined in the association's Quality Charter. It is a source of pride to the Association that AITO companies dominate the consumer-voted travel awards every year in various categories.
Companies admitted to AITO are not only vetted and fully bonded for clients' protection, in compliance with UK and European regulations. They are also bound by AITO's own code of business practice which includes provisions for the clear and accurate descriptions of holidays and the use of customer questionnaires for monitoring standards. AITO members are also encouraged to participate in raising awareness among staff, customers and suppliers of the importance of responsible tourism.
